About Cypress CX Consulting
John Sorenson, CypressCX Consulting owner and executive consultant, is a Global Customer Experience Executive with over 25 years driving transformative results including more than a decade of independent consulting expertise.
John has partnered with large corporations, small businesses, and nonprofits to achieve high levels of customer and employee engagement success while simultaneously significantly lowering operating costs to generate business profits.
John’s track record of successful transformations have been achieved by bringing strategic CX strategies with operational excellence during AI integrations, digital platforms, contact centers, M&A integrations, omnichannel solutions, and complex CS.
Throughout his career, John has led 30+ successful CX integrations for mergers and acquisitions where he streamlined operations and exceeded customer service expectations; this includes the CX contact center integrations for the BB&T and SunTrust merger to form Truist, the sixth largest bank in the country.
John is comfortable advising large-scale enterprises, but is also dedicated to empowering small businesses and nonprofits. He tailors solutions to any environment to drive growth, enhance efficiency, and build leadership capacity. John enjoys strategically guiding both large enterprise leaders and non-profit directors to help them fully realize their visions and missions.
John serves as a trusted partner to any businesses aiming to innovate and elevate their customers' experience by holistically blending technology, processes, and human-centered design."
